Monthly Archives: June 2020

Losing my dad and finding a new world of virtual connections

26 November 2005 was a dark night for my family. I was in Budapest where my dad was on a posting and had lost his short struggle for life after a sudden brain hemorrhage. I had no idea what had just hit us as he was a perfectly healthy and fit person. In that state of shock it was inconceivable that he had left our lives forever.

As the eldest sibling of my family I took the call from embassy staff 36 hours earlier that he was in hospital. I left London with just a rucksack of some clothes. My brother and sister who I lived with at the time were at the flat in London. We were no strangers to talking to mum and dad on webcam every week, something we had done since around 1999. Dad liked calling us on video on MSN messenger. We were all university students at the time and were used to chat programs on those old desktop computers. Dad would always try to catch us online and call us on video two or three times a week. He was never to be online again on our MSN list.

For those last 36 hours I had held myself together for my mum and my siblings. I knew dad was in far more a serious condition than they all realised while me, mum and embassy staff were visiting hospital. I held hope, great hope that he will recover and that he would be in ICU for a few more days and then be out. He wasn’t even there for 2 days. At midnight we went to see dad as he had lost his last struggle for life. My mother was inconsolable at the hospital. I called my siblings on the phone as my brother and sister tried to console her. I was a student on a roaming pay as you go phone and my £50 top up ran out in minutes.

I reached our home in Budapest and started the MSN video call with my younger brother and sister. 2005 webcams were grainy but still we were able to see each other, see the sadness in our eyes, some of us cried and some were still in shock. This was the era in which the term 24/7 internet was coined as broadband was still in its infancy. It was about 2am and we decided to try and get some sleep. I told my brother in London to just keep the video call going, whether or not we were sleeping. I don’t know why I did this at the time, I needed to know that even if we were not talking to each other live that we were connected together.

I couldn’t sleep, the reality that my dad had just died hours ago and that I was the one now who had to inform his brothers and sister in rural India dawned on me. None of them had phones, they were too poor and mobile phones in India were expensive at the time.

I frantically looked around for phone numbers of relatives with a landline or mobile phones. I couldn’t do it, every time I saw a piece of paper with my dad’s writing I realised the writing is of my now dead father, and that I will never see any new writing from him again. Shock finally turned into mourning and I started wailing out loud, I turned into a screaming 5 year old again. My mum woke up and to my surprise even my brother who was on a live link to the MSN call woke up in London. We talked for a while and I calmed down. I then located the phone numbers and called various relatives in India all night. How can anyone ever be prepared to call up to tell the news of a brother’s death? You can’t. I did my best at the time and talked to them as long as I could. They didn’t know what to do either, mourn or console me? They consoled me and my mum who were at the flat in Budapest.

With mum, sis, my uncle, cousin and other family in the vivid Delhi sunshine, Dec 2005.


2 weeks later I travelled to India and met my family in India after 12 years of not having gone to India. In a suburban poor part of outer Delhi, my mother’s brother, my uncle found us four a small room. We were lucky to have running water near that room but my uncle’s flat didn’t. I helped my aunt in those next 3 months to bring buckets of water in the morning to her flat. It became a morning routine but never a chore as the temple blared out holy songs and India woke to life with that life energy of India that is hard to put in words. I even got used to cold showers in December. My aunt’s food was delicious, the Indian sun, Hindu philosophy and a sense of community in that suburb was nourishing to me.

My uncle’s grandchildren were three boys, the eldest of them was 13. The boys were amazed by the the tales of London and the Western world. They were inspired by what my dad had done for me and my siblings. Tales of how total dedication to education got my dad a school scholarship and eventually a job in the Indian diplomatic service. The prodigal son had escaped poverty, travelled the world and represented his nation. If he could do it, then so could they all.

I travelled to wrap up my dad’s paperwork, pension, bank accounts etc. from suburban Delhi to central Delhi for the next 3 months. It was such a trip, a tiny minibus that rattled through the rough suburban dusty roads with loud Bollywood music blaring. I had just finished my PhD and was in debt myself, so the 5 Rupees (~6 pence) journey suited me fine. I couldn’t afford a car or taxi either and was far from being a middle class Delhiite. So I ditched my GAP flares, bought clothes from local markets and just fit in with everyone else there.

The nearest cyber cafe with a webcam was about 45 mins bus ride from the suburb I lived in. I went to the cyber cafe to chat to my brother, sister who were now back in London after two weeks in India. I also got to keep in touch with my friends from Imperial College and catch up on the local student news, MSN was just about to be replaced by MySpace and Facebook. My nephews started to come along to the cyber cafe with me. I put two of my older nephews into an IT skills and English speaking course three mornings a week as that part of Delhi had more resources. The eldest ended up going to university, got a degree and is now working in an accountancy firm. He and his brothers got my uncle’s family new luxuries. 15 years later they have running water, plenty of appliances, a bigger house, a motorbike and more.

In those moments when I had left that video call on and continuously running shortly after my dad’s death, I felt that my flat in London was joined to my dad’s flat in Budapest virtually. It is as if the walls and boundaries had disappeared, as if that the room in London just became an extension to the room in Budapest. They were one. We could see each other and talk to each other. The quality of call didn’t matter, the fact that there was a live connection put us in a virtual space. That space is perceived and enhanced in our minds.

This idea of interconnected virtual spaces has never left me since that night in 2005. I started tutoring in 2006, fast forward to 2012 and I started tutoring online. Many of the things I learnt back then on how to stay connected with my family is what I now apply in my teaching. A vast part of that is forming very real and human connections with my tutees and their families. The tech has always been secondary, I just used whatever tech I had at the time to do the teaching I wanted to do. I turned the limitation of the tech into a strength, a pedagogical tool in itself. I made ‘remoteness’ a powerful tool. The engineer and problem solver in me has just learnt to adapt and innovate with whatever tools I have at any given moment of time.

Over the next weeks and months, I will try to open out from my head what these tools are. What it might mean to hold a space for someone online, to get them to articulate, to articulate myself, to value the silence and realise that perhaps the most important communication is happening in that silence between the talking. Once I have my own clarity on this, I will be able to convey it to the wider world.

Thoughts after 2.5 months of Lockdown

Everything changed the day after I came back from the weekend #MathsConf22 trip to Manchester on 15th March 2020. The seriousness of the current pandemic truly hit home. It would still be another week before the government would stop politely asking people not to go out but to enforce a lockdown. I’ve been in my London flat ever since that weekend and have barely ventured a mile away from it during my daily walks. Avoiding the high street and tube station. It is bizarre as a Londoner not to have used the tube station for two and a half months.

In the immediate aftermath of lockdown I witnessed tutor colleagues lose their jobs, Bitpaper go from bust to survival and I threw myself into training friends to learn how to work online.

My March 2020 step count went down and screen time went up.

The constant attention to news, social media and the lack of being able to go out enough made for a cocktail of restlessness and being on edge. I have no garden in my small London flat so each outing was invaluable respite. As the clocks changed and spring arrived, the earlier sunrises further reduced sleep hours.

Nonetheless, given everything I am still extremely fortunate to not have had more serious family and work related stress. I was already working from home and in that aspect business continued for me as normal. Indeed, one of the few constants I was able to provide my tutees was our same tutoring slot at the same time of the week. That wasn’t to last long as like many tutor colleagues I too lost tutees for a myriad of reasons. I was having daily conversations with parents and realised the pressure that families are under. It made total sense that for some families tutoring would not be a priority at this point in time.

I was disappointed to see fake news that the tutoring industry was booming, a more detailed and comprehensive Sutton Trust report confirming that in the UK the amount of tutoring taking place was down overall. There are various global Facebook groups of tutors with thousands of tutors in them. We get a far more accurate and nuanced picture of the industry through hundreds of daily conversations between tutors. Almost every news story on the tutoring industry has an agenda.

Transferring my online teaching skills – Two to tango?

My job to transfer my skills had begun back on the train from Manchester to London already. I saw a Facebook message from my Argentine Tango dance instructor that they were offering free online trial lessons. The thing that was their life and works purely in the physical realm was seemingly going to be gone for months. I knew I held a part of the solution as I had pushed online tutoring a long way. I had chosen to stop tutoring in person altogether in 2016, so working from home and teaching was now the norm for me. While still on the train I got my instructor to install zoom and we made a video call while I was on a train going at more than 100 miles per hour.

After 2 months of running several group and 1-to-1 classes online my dance instructors are one of the few who have quickly adapted to the art of teaching online and done it well. I have a lot more to write about this but what they achieved is a truly rare event. There have been a few other exceptions, those tutors that were already adaptable and creative in their tutoring. But on the whole mass attempts to deliver online tutoring have been sub standard to say the least. Live online teaching is a highly sophisticated form of teaching requiring its own separate pedagogy and intersection of skills. Like learning anything worthwhile it requires consistent, deliberate effort and constant improving. Those who tutor well online, tutor all or mostly all online.

One of the most effective ways how online learning can work was for me to actually just live stream examples of this teaching. This happened in a CPD context and is mentioned later on this blog post.

Bitpaper or bust – further consequences of the rapid shift to online

The whiteboard company I work for called Bitpaper was facing an emergency. Tutors who previously either dabbled in online tutoring or were complete newbies were forced into online tutoring by the pressure to save their livelihoods. I am glad that the perceived quality of Bitpaper from existing users meant that so many people chose Bitpaper. The product was still in beta mode and therefore free at that stage. Nothing comes for free though as there were server costs amongst the other costs that included mine and other people’s time.

Bitpaper is a central part of my online tutoring set up.

With a huge increase in user base, server and AV platform costs were escalating out of control. This was running the company and the team into the ground very quick. The levels of stress placed on the team and me as the social media community and PR person was immense. Plans to commercialise were brought forward by a few months and it was now imminent or we’d go bust. We made an announcement to commercialise which went down well with most but there was an inevitable backlash by a minority. After a live stream to a big facebook group to fully explain our reasons we could breathe easy. We commercialised and I went out of emergency mode to focus on other aspects of the product. I remember sleeping well that night for the first time in several days.

Livestreaming

I had numerous messages and requests from tutors on training them to become online tutors. I was way too busy with my own tutoring, life and Bitpaper to do this. I had already prepared detailed guides on online tutoring a long while back. I can only think of maybe 10 tutors at most who are expert at tutoring maths online. Along with me, their voices got drowned in providing what is the correct and expert advice on online forums.

I offered free training to those who wanted it but on the condition that this training is live streamed so that others can see this too and a recording is kept. Not many signed up to this as one might imagine. But the few who did made it totally worthwhile. I then extended this to live streams with other experienced online tutors, something that had been on my to do list for a year already. Our voices were being drowned by constant panic and terrible mass novice to novice advice. The video platform was far better to present this expertise.

I now knew that live streaming was going to be the most valuable use of my time and expertise. Previous experience with tutors showed me that only a small minority of tutors put in the effort to take CPD or read books. The few that do value CPD turn up to meetups and events anyway. The next step for me was logical, I turned to the mainstream school teaching community which does actually care about CPD and has had well evolved networks formed over the years. I approached La Salle Education CEO Mark McCourt to live stream on twitter as I had known him from attending several CPD days and maths conferences. This would leverage on an already well formed network on twitter in a novel and more human way.

#MathsChat Live streams on twitter and facebook.

The #MathsChatLive live streams were born and took right off. I have learned a lot from this level of live streaming. They have around a thousand viewers on each live and more that view the recording later. In many ways all my experience of tutoring online, making tutees comfortable in a virtual environment, holding the space and using tools to teach online was preparing me for this. We are only a few live streams in and I’m keen for this to evolve and get better with time. I will write a separate blog post on multi live streaming for CPD as it has been a fascinating learning experience.

And then the rest of my life moved online too

On 1st March 2020 in a studio under a church on a sunny Sunday I took my first ever singing grading exam. Grade 3, Trinity Rock and Pop. I had been taking singing lessons consistently for about 2 years, every week in fact. It was all online. I had convinced my singing teacher to teach me online 3 years ago and we had found a way for it to work for me. The only part of the entire grading that took place in person was the actual grading exam itself. I am glad to say I passed with a distinction. Bring on grade 4.

But ultimately we exist in the real world and not in a virtual space. I take two dance classes a week and a pilates class as well. The reason I was doing this was to get out of my home and get out! With even these moving online, everything I do now is online. Now that it is no bad thing as I have made my room a practice space for dance classes and pilates, something I never thought was possible. I have also learned to live stream music performances from my room and have made an art form of that in itself. This will all come in useful even after lockdown.

With Gigabit internet, 5G, the internet of all things, video walls, autonomous cars, bio technology, data driven algorithms etc. all developing very fast we should expect a different world in the coming years. The American civil war propelled the use of the telegraph to the mainstream when it was a niche product for the railways initially. And so this global pandemic has also moved the use of video calls, cloud computing etc. more to the mainstream I hope. And we can truly now ask, which appointments need our physical presence and which do not? Something that I have tested for years now. I have formed fairly sophisticated relationships with tutor colleagues and families in other parts of the world that I have never met in person. A lot is possible online.

Atul Rana Guitar and Singing Live stream.
Facebook live streaming music performances. It is how I first learnt to live stream in 2014.

All the technology aside, I keep in mind the seriousness of the global pandemic we are in now and that there have been lives lost. I have a civic duty in playing the small part asked of me to minimise risks. And it has been fascinating to see what that means for my tutees in other countries and my extended family in India.